Exchanges and Returns

ModerniaTech store provides a clear replacement and return policy aimed at delivering a convenient shopping experience for customers. This policy can be utilized within the specified timeframes, depending on the condition of the product and its fulfillment of the required terms, taking into account the nature of electronics and home appliances.

Replacement Period

A customer may request a product replacement within 7 days from the date of receiving the order, provided that the product is in a suitable condition for replacement, while preserving its components, accessories, and packaging as much as possible.

Return Period

A customer may request a product return within 14 days from the date of receipt, in accordance with the store's approved return conditions and after verifying the condition of the product and its compliance with the required terms.

Product Condition

It is required that the product intended for replacement or return be in a suitable condition and not have suffered from damage or misuse, with the related accessories and components available whenever required to complete the procedure.

Used Appliances and Products

Products that have been operated or used may be subject to special conditions upon requesting a replacement or return, depending on the nature and condition of the product. The request is evaluated before approving the appropriate procedure.

Damaged or Non-Matching Products

In the event that a product arrives damaged or a different product from the one requested is received, the customer must contact ModerniaTech customer service and provide them with the order number and necessary photos so that the case can be verified and the appropriate action taken.

Packaging and Accessories

It is preferable to keep the original box and all accessories, manuals, and components that came with the product, as they may be required when submitting a replacement or return request, especially for electronics and home appliances.

Submitting a Replacement and Return Request

The customer can contact ModerniaTech customer service within the specified period, state the order number, and explain the reason for the replacement or return. After reviewing the case, the steps and appropriate procedure will be explained to the customer.