Frequently Asked Questions

What products does the ModerniaTech store offer?

The ModerniaTech store offers a variety of electronics, home appliances, and practical products suitable for daily use, helping to provide comfort and ease around the house.

Can I view the product specifications before purchasing?

Yes, customers can view the images, specifications, and details provided on the product page before completing the purchase. You can also contact customer service if you need any additional inquiries.

What is the replacement period at the ModerniaTech store?

A product replacement can be requested within 7 days from the date of receipt, provided that the product meets the replacement conditions and maintains its original condition and components.

What is the return period at the ModerniaTech store?

A product return can be requested within 14 days from the date of receipt, in accordance with the return policy and the condition of the product at the time of the request.

What should I do if I receive a damaged product?

You must contact ModerniaTech customer service, explain the issue, and provide your order number along with photos showing the product's condition, so the case can be verified and the appropriate action taken.

Can a product be replaced after it has been used?

The possibility of replacement may vary depending on the product type, condition, and nature of use. Therefore, it is best to contact customer service to evaluate the case and ensure that the replacement conditions are met.

Should I keep the product box and accessories?

Yes, it is recommended to keep the original packaging and all accessories, manuals, and components that came with the product, as they may be required when processing a replacement or return request.

How can I contact the ModerniaTech store?

You can contact the ModerniaTech store through the customer service channels and communication methods listed on the store. It is preferable to mention your order number when inquiring about an existing order to facilitate the follow-up process.